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Privacy Policy


Version of 12 August 2023

This is the official website of the Swiss Charity Association RETURN.

The use of this website implies your acceptance of our “Terms and Conditions Policy” and our “Privacy Policy”, below.

If you have any questions, don’t hesitate to contact us.


This Privacy Policy describes the policies of RETURN Association, Rte Yverdon-les-Bains 384, Cheyres 1468, Switzerland, email:, phone: +41 79 259 6021 on the collection, use and disclosure of your information that we collect when you use our website  (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.


We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. We therefore recommend that you periodically review this page.


Information we collect

We will collect and process the following personal information about you: name, email, mobile, date of Birth, address, payment Info, temporary asylum from war, accommodation documents, other information.


How we collect your information

We collect/receive information about you in the following manner:

When a user fills out one of the contact forms, sends us information via e-mail or otherwise, also when a user interacts with the website.


How we use your information

We will use the information that we collect about you for the following purposes:

  • Carrying out directly charitable activities within the framework of projects in which the user agrees to participate;

  • Informing you about important events regarding our projects, if you have given your consent and subscribed to our newsletter;

  • Analysing information in order to provide more convenient information and charity services;

  • Processing payments;

  • User support;

  • Improving the operation of the site;

  • Protecting the site.


If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.


How we use your information when you make a donation

When you make a donation to RETURN Association, we use the personal data that you provide to process your payment and to keep a record of your support.  When we use personal data in this way to meet our charitable aims, in data protection terminology our lawful basis is ‘legitimate interest’. 


We record your name and contact details, and the type and amount of your donation in our donor database and email management system. 


We use Wix Payments, Adyen B.V. and Stripe to accept card payments on our behalf. These systems comply with the Payment Card Industry Data Security Standards (PCI-DSS). You can read the data security standards of these systems, as well as their terms of use and privacy policies, by clicking on the respective links above.

We also use PayPal to accept payments. You can familiarise yourself with the security standards of this service, as well as its terms of use and privacy policy by clicking on the relevant link above.


We will keep in touch with you by email to keep you informed about the results of your donations and our work. You can opt out of receiving these emails by emailing us at


We will not share your contact details with other organisations to use for their own marketing purposes without your prior consent.


We keep records of financial transactions in accordance with Swiss and international law. We keep other records on an ongoing basis to manage our relationship with you.  We keep data retention regularly under review.


If you make a significant donation, we may need to carry out checks including on the sources of the funds and any business or other interests that you have.   We do this to protect the reputation of RETURN Association, and to meet legal and regulatory requirements.  When we use personal data for this purpose, in data protection terminology the lawful basis is ‘legal obligation’.


If you have any questions about being a supporter or partner please get in touch with us at and we will be happy to help.

How we share your information

We do not pass your data on to third parties. However, there are exceptions, such as when we are required to do so by law.

We may disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights.


Retention of your information

We will retain your personal information with us for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.


Your rights

In accordance with current legislation, you may have a right to access and rectify or erase your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at We will respond to your request in accordance with applicable law.


You can opt-out of our newsletter by emailing us at


Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.


Cookies etc.

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.


What are cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.


How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.


The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.


Types of Cookies we use:

  • Essential Cookies;

  • Marketing Cookies;

  • Functional Cookies;

  • Analytics Cookies.


Manage cookie preferences.

You can change your cookie preferences any time by clicking on the button in the bottom left corner of the site. This will let you revisit the cookie consent banner and change your preferences.


In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.



The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, under force majeure circumstances which are beyond our control and which we cannot influence, we cannot guarantee absolute security and therefore we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.


Third party links & use of your information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at RETURN Association: We will address your concerns in accordance with applicable law.

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